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Project and change management expertise

Below is a small selection of some of the many projects / change initiatives that Fiona has successfully co-ordinated or managed over the years:


  • Retail VAT Implementation: Project Management of VAT implementation across 250+ retail and food & beverage outlets in the UAE and KSA (Middle East)

  • Omnichannel Programme: PMO co-ordination of 17 workstreams / sub-projects over three releases and 24 months (Middle East)

  • Operational Excellence Programme: co-ordination of all Business Unit ‘excellence’ initiatives & management of deliverable completion (Middle East)


  • Pipeline Management & Forecasting Implementation: adoption of CRM system - analysis, training, reinforcement and reporting (Middle East)


  • Sales Operations Council: stakeholder engagement, Council creation & communication, implementation & ongoing co-ordination (Global)


  • Online Training Programme: analysis of requirements, management of content creation, communication & reinforcement (Global)


  • Solution Selling (featuring SPIN®) training: methodology roll out & change management programme (Americas, MEA & European regions)


  • New Office Openings:  sourcing new offices, creating “office move” project plan blue print, managing execution, ensuring offices opened on time (London office relocation & new offices in Manchester, Edinburgh, Aberdeen, Strasbourg &  Paris)



What people say


“Fiona is without doubt the most competent person I have ever had the pleasure of working with. Her project management skills & her ability is second to none - she is simply outstanding at her job.”
"Fiona ran several high level projects for the management team, adding a lot of value to the business & always delivering high quality work .”
“A take-charge person able to present creative ideas & communicate the benefits, she has successfully managed several strategic initiatives, including an ‘Operational Excellence Program’ which resulted in increased revenue & aligned focus of our UAE Operation.”
“She cares about the details & makes sure everything is correct & on time - always prompt actions & replies”

Project & Change Management


Throughout Fiona’s career, she has naturally taken the lead on various change initiatives and project management / implementation due to her exceptional organisational skills, tenacity and ability to effectively communicate at all levels.  Fiona decided to hone her natural skills by becoming formally accredited with PMI’s Project Management Professional (PMP)® credential in January 2012 (license no. 1477391).


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